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Manager, Service Delivery

Location: Victoria, BC

Employment Type:  Regular Full Time

Salary: Exempt Band 5, MIN $89,700.00 - MED $105,500.00 - MAX $121,300.00

Closing Date (MM/DD/YYYY): 04/02/2023 


Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In addition, our pay philosophy is to align with the median of the range and be considerate of internal equity comparisons.


Are we right for you...

We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.  


It’s an exciting time to be in the public transportation sector and we’re looking for a creative and passionate leader to join our team. Not only would you be joining an engaged organization, but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you! 

What you'll be doing...

BC Transit’s Operations Division is responsible for the delivery of transit service throughout the Province outside of Metro Vancouver.  The Victoria Operations department is responsible for the provision of drivers, the customer call centre and front desk administrative services.   


The Manager of Service Delivery is among a team of managers responsible for the Transit Operators that deliver the service to customers in the Victoria Regional Transit System.  They provide effective leadership to a large group of direct reports with limited contact with the objective of ensuring safe, reliable and customer-centric service that consistently meets expectations. 


You can expect a wide variety of work each day from engaging and coaching with Operators on the road, contributing your expertise to a committee, investigating customer concerns, addressing performance concerns, performing interviews, and maintaining a culture of safety throughout all areas.  

What you'll bring to the table...

We value lifelong learners and have found the following combination of education and experience allows people to be successful in this role:  

  • Related education, including post-secondary degree in business, or a diploma in operations, people management or business administration. 
  • Progressive management experience; working in a unionized environment with a strong focus on teamwork, incident investigation, coaching and mentoring for continuous performance improvement.  
  • Previous experience building strong working relationships and utilizing superior communication skills to effectively manage a large, remote employee group 
  • Demonstrated ability to successfully implement change management and people management. 
  • Knowledge of the practices and techniques of public transportation systems and fleet operations an asset 


To view the full job description and qualifications for this role please see the attached.

What we'll bring to the table...

  • Comprehensive medical and dental benefits to support you and your family, regardless of what life throws at you 
  • Membership in a “gold plated” defined benefit pension plan, meaning it’s the best in the Province and one of the best in the country; putting you in a strong position when it comes time to retire  
  • Access to fitness and lifestyle centers to help you take care of your physical fitness and health 
  • Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health 
  • A complimentary employee bus pass (plus taxable dependent passes) 
  • A corporate learning and development program to help you in continuous career growth 
  • An employee recognition program where we all recognize each other's successes (not just your Leaders!) 
  • A social club that gives you access to events throughout Victoria 

What next steps could look like...

  • Interviews will take place on April 13th and 14th
  • This position requires the successful applicant to be located in Victoria and work in office 5 days per week. 
  • The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.  
  • An eligibility list may be established for future full-time regular and full-time temporary vacancies  
  • If you have a disability that requires an accommodation during any stage of our recruitment process, please contact to let us know how we can assist you.  
  • BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible.   

To prevent the transmission of COVID-19 and keep our team members, customers and the communities we serve safe, BC Transit requires proof of being fully vaccinated as a condition of employment. Please be aware that your appointment to this position is conditional on meeting the definition of being "fully vaccinated" as per the definition of Health Canada. Any employee providing false or misleading information, may be subject to disciplinary action, up to and including dismissal.


At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply. In keeping with this belief, we do not discriminate on any basis. Should you require any accommodation or have questions, please let us know.





Job Segment: Change Management, Manager, Management