Operator Support Manager

Are we right for you...

We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.
 
It’s an exciting time to be in the public transportation sector and we’re looking for a creative and passionate leader to join our team. Not only would you be joining an engaged organization, but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!
 

What you'll be doing...

Reporting to the Director, Victoria Service Delivery, the Operator Support Managers (OSMs) are responsible for supporting and managing Transit Operators who deliver frontline service to customers in the VRTS. The OSMs provides effective leadership to a large group of employees through a relationship-based approach that prioritizes operator engagement, recognition, and well-being. 

As the primary contact for Operators, the OSMs play a key role from recruitment through retirement, ensuring Operators set up for success and supported throughout their careers. This includes mentoring, monitoring performance, addressing concerns, and fostering a safe, inclusive, and customer-focused work environment. The OSMs work collaboratively across departments to upload a high standard of service and operational excellence while promoting positive labour relations.

This position requires working a variety of shift schedules including days, evenings, nights, weekends and statutory holidays. Additionally, participation in an on-call rotation is required to provide after-hours support

At this time, the anticipated shift is Tuesday – Saturday 10:00am – 6:00pm. This is not a guarantee of shift and is subject to change and flexibility. 

For additional information about the full accountabilities of this position please review the Operator Support Manager Job Description.
 

What you'll bring to the table...

We value lifelong learners and have found that a mix of any of the following credentials have set people up for success in this role in the past:

• Further education in business, operations, leadership or a related field is considered an asset.
• Progressive management experience; working in a unionized environment with a strong focus on coaching and mentoring for continuous performance improvement.
• Previous experience building strong working relationships and utilizing superior communication skills in order to effectively manage a large unionized employee group.
• Demonstrated ability to successfully implement change management and people management.
• Demonstrated ability to apply critical thinking and creativity in problem solving to resolve complex issues and achieving corporate requirements.
• Knowledge of the practices and techniques of public transportation systems and fleet operations is an asset.
   

What we'll bring to the table...

We value and prioritize personal wellness and offer comprehensive benefits to support all the important phases and milestones of your journey: 

• Comprehensive medical, dental and group plan benefits through Pacific Blue Cross to cover you and your family, during moments that matter 
• Membership in a “Gold Plated” defined contribution pension plan with BC Public Service (PSPP), meaning it’s the best in the Province and one of the best in the country; putting you in a strong position when it comes time to retire
• Access to Fitness and Lifestyle Centers to prioritize personal wellness and help you take care of your physical fitness and health 
• Various programs that support employees such as an Employee Assistance Program and Health and Wellness initiatives and events aimed at promoting your mental health 
• A complimentary employee Bus Pass (plus taxable dependent passes) 
• A Corporate Learning and Development Program to help you in your continuous career growth and achieving your full potential  
• An Employee Recognition Program that celebrates Employees for doing awesome work!  
• Social Club events so you can connect with people in your community, with purpose  
   

What next steps could look like...

• Interviews will be conducted in June 2025
• The position requires working a variety of shift schedules including days, evening, nights weekends, and/or on-call
• An eligibility list for future full time regular and temporary full time vacancies may be established
• The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.
• For information on our application & interview process, check out our Tips & Tricks page
• If you have a disability that requires an accommodation during any stage of our recruitment process, please let us know how we can assist you by contacting careers@bctransit.com 
• BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible